Oscar Knight
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Property Management Service

Like most of our landlords, you'll have peace of mind in the knowledge that someone is available 24 hours a day, seven days a week to handle any property maintenance or emergency issues which may arise. This is especially important if you are too busy or live too far away to deal with such issues yourself. Either way, knowing that you won’t get a call at 3am about a plumbing problem is a wonderful thing.  
 
We take our responsibilities to our landlords seriously. As a property company offering a professional service, we work hard to ensure we retain reliable, happy tenants who pay rent regularly, and respect your property. A part of this means looking after their needs. Read more about how we ensure good tenants

Your dedicated property manager

Clea and Alesha

Meet Clea and Alesha, our property management team. Clea and Alesha will make sure your property is well-looked after. They will also make sure your tenants are familiar with everything there is to know about your property, while handling any day-to-day issues. Clea and Alesha are experienced at resolving any complex issues that may arise.  

We’ve established a network of trusted local contractors who, because of the volume of work we supply them, carry out any work promptly, to a high-quality standard, and for a fair fee.

Before the Tenancy

Before the tenancy begins, we will:

Ensure your property is legal
Make sure that your property complies with all the relevant safety regulations (find out more) and advise you if action is required to meet the legal standards.

Prepare an inventory
We’ll ask an independent specialist to prepare an Inventory and Schedule of Condition. This acts as an important ‘snapshot’ of your property before your tenants move in, and can be useful if there are disputes about its condition when the move out.

Familiarise your tenants with the property
We will meet your new tenants on the day they move in to show them round and obtain their signed agreement of the Inventory and Schedule of Condition.

We’ll also make sure they know how everything works – ensuring nothing is left to chance.

During the Tenancy

During the tenancy we’ll:

Collect the rent
Each month we’ll collect the rent on your behalf, chasing the tenants if necessary, and pass them onto you by bank transfer the same day. Every month we’ll also send you a statement by email. Because we collect our fee from you at the start of the tenancy, 100% of the rent is passed to you each month.

Look after your property
We’ll be on-call 24/7 to handle any problems or questions your tenants may have, and manage any repairs that are necessary, using our trusted local contractors.

We hold a £200 repair float on your behalf, enabling us to carry out any minor repairs straight away without bothering you, whilst ensuring your tenants are looked after properly (happy tenants make good tenants, remember!)

If a job will cost more than £200 we seek your authorisation before works commence.

Conduct regular inspections
We’ll also carry out regular property inspections using a thorough 50-point check-list, and send you a written report on you property’s condition.

Arrange annual gas-safety checks
If your tenants stay beyond a year, by law the property must have a gas-safety check each year. We will arrange this for you, and advise you accordingly of any remedial action that needs to be taken to ensure compliance. Our gas contractors charge £84 inc vat.

Provide on-going advice
Of course, you’ll find us on hand to handle any questions you may have regarding your letting, and will update you on any legislation that’s new or changed.

Before the end of the Tenancy

Towards the end of the tenancy we’ll ascertain from you and your tenants whether you would like to renew the tenancy.

If both are happy to renew, we’ll

  • review your tenants’ rent, and try to negotiate an appropriate increase
  • issue a tenancy renewal
  • arrange for gas safety inspection to be carried out
  • arrange a property inspection to see if there are any maintenance issues needing attention.

 

If you require possession of your property, we’ll

  • issue a Section 21 notice to terminate your contract with the tenants



At the end of the Tenancy



At the end of the tenancy we’ll:

  • complete a thorough check-out inspection as an independent view on any damages or dilapidations
  • oversee the return of deposits, and liaise with the tenants and/or tenancy deposit scheme as necessary
  • arrange any cleaning or maintenance and check it afterwards
  • advise on furnishing and refurbishment services in between tenancies.
  • advise of repairs that may be essential or otherwise following the tenants’ departure.



No Hidden Fees

We understand that one of the things that irritate landlords is a constant string of unforeseen fees! With Oscar Knight, the fees we quote are the fees you pay. No additional ‘agreement fee’, fees for drawing up the tenancy, check in/out fees, inventory fees, overseas admin fees – they’re all included in our simple fee structure:

  • Managed properties: 14.4% (12% + VAT) plus £200 float for minor maintenance
  • Let only: 9.6% (8% + VAT)

Any other optional extras are listed here:

Letting only service Property Management service
Arrange energy performance certificate (EPC) optional: £84 inc vat
Professional photography & floorplan
Extensive marketing on our own website, on Rightmove, Zoopla & Primelocation
Accompany viewings
Provide regular feedback
Informal, no-obligation “meet the tenants” approval meeting
Extensive reference checks including affordability & credit checks & credit score
Prepare tenancy agreement
Take advance rent & deposit
Prepare inventory
Check-in tenant
Gas safety check
Standing order set up for rental payments, Direct card debit for managed properties
Gas, electricity, water & council tax notified
Register tenant’s deposit optional at £30 inc vat (we will do this automatically for you if we don’t receive confirmation from you that you have done so)
Review rent annually
Ongoing customer support
Collect rent – pay you by BACS
Monthly e-statements
Handle any maintenance and repairs
Manage repairs with tenants and contractors
Administer overseas tax (NRL Scheme)
Arrange annual gas checks Reminder sent to landlord £84 inc vat
Deal with Block Management companies on your behalf; pay service charges, ground rent
Dedicated management team is the only point of contact for tenants
Regular property inspections using thorough 50-point check-list
End of tenancy check out



Renewal fees
Unlike some agents, we’re upfront about our costs for renewing a tenancy (when existing tenants decide to stay beyond the initial term of the tenancy).

And unlike some agents, who charge the initial rental fee all over again, we charge just 3.6% (3% + VAT).

Example: a tenancy of £1000pcm, renewed for 12 months, costs just £360 + VAT = £432.