Oscar Knight
Oscar Knight

020 3909 0888

property@oscarknight.co.uk

Privacy Statement

We respect your privacy. Any information you provide on this website is confidential. This website www.oscarknight.co.uk complies with the General Data Protection Regulation (GDPR) (EU) 2016/679) when dealing with all data received from visitors to this website.

For the purpose of the General Data Protection Regulation (GDPR) (EU) 2016/679 the Data Controller is:
Oscar Knight

Applicability

This Policy applies only to your use of this website, which may contain links to other websites. We have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.

About this website

The purpose of this website is to provide property related marketing information and other services as undertaken by Oscar Knight.

Information we collect and process about individuals

We only store data that is necessary and relevant to the services provided by our company. Any processing of your data is only done to provide or perform the services you have requested.

We collect and process personal information from individuals:

The information collected includes your name, telephone number and email address together with other personal information that you may provide at the time of registration.

Why we collect your personal data

We need to collect some personal data from you so that we can provide you with the services you have requested by registering on this website. We will not collect any personal data that we do not need to provide these services to you.

What we do with your personal data

We will use the data you have provided to match you to suitable properties and send you property marketing emails. We do not share your personal details with unaffiliated groups without your explicit permission. We may share some of your personal information with certain groups, e.g. affiliated third parties and contractors such as our database administrators, for the sole purpose of helping us provide property services to you. These groups do not share your personal information or use it for any purpose other than as instructed by us.

When you give Oscar Knight your personal information, we take steps to ensure that your information is treated securely. Whilst we strive to protect your personal information, Oscar Knight cannot guarantee the security of any information you transmit to us across the internet and you do so at your own risk. The safety and security of your information also depends on you. Where you have a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Where your data is stored

The data that we collect from you via this website is stored on servers which are hosted in a secure location in England UK. We do not store or process individuals' data outside of the European Economic Area ("EEA").

How long we will keep your personal data

Oscar Knight retain any personal information you have provided through this website for as long as is needed to provide you with an appropriate level of service, or until you request that it is deleted. Even if we delete your personal information it may persist on back-up or archival media for legal, tax or regulatory reasons.

Our lawful basis for processing your personal data

When you register on this website and we collect your personal data, our lawful basis for processing your data will be our "Legitimate Interest" in providing you with property marketing information and/or services that you have requested by registering on this website.

Submitting registration information

The site registration forms require you to supply contact information: your name, telephone number, and email address. By submitting the registration information via this website, you agree that Oscar Knight can use this information to match your property requirements and contact you. If you register on this website, we will keep a record of that correspondence. This website also includes Contact Us forms where you specify your preferred method of contact. Whether this constitutes a registration will depend upon the further details that you provide.

Your rights

You have the right:
To be informed
Of access
To rectification
To erasure
To restrict processing
To data portability
To object
In relation to automated decision making and profiling.

If you believe that the personal data we hold about you is incorrect you have the right to request in writing a copy of this data, free of charge, and have it corrected, restricted or deleted. If you wish to complain about the way we handle your personal data you can contact us to have the matter investigated. If you are not satisfied with our response or you believe that we are not processing your personal data in accordance with the law you have the right to complain to the Information Commissioners Office

Removal from list

You may remove your information from the registration list and opt out of future marketing communications from Oscar Knight by sending an email to property@oscarknight.co.uk. The subject line should contain only one word: REMOVE

Cookie Policy

A cookie is a small string of text that a website can send to your browser to store user information for the purposes of distinguishing your browser from a previous visitor by saving and remembering any preferences or passwords that may have been set while browsing that site. Currently this site uses (Google Analytics) cookies. You are free to refuse cookies from this website but this may prevent you accessing some parts of this site. Cookies do not store or pass any personal data from this website.

What information is automatically collected when you visit this site

When you browse on this site your e-mail address is not automatically collected but our server may automatically gather and store the following information about your visit:

  1. Your IP address.
  2. The type of browser and operating system used to access our site.
  3. The pages you visit.
  4. The date and time of your visit.

We analyse our website logs to constantly improve the value of the materials available on this website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals who browse the site. We use your IP address to help diagnose problems with our server, and to administer our website. An IP address only provides information about who your Internet service provider is. It cannot be used to personally identify you.

Estates IT Ltd role

Estates IT™ Ltd have developed this website, and are a Data Processor for Oscar Knight. Estates IT Ltd do not collect information other than for the improvement of this website. If your enquiries about the privacy statement have not been satisfied through the above contact information you can further contact Estates IT Ltd, suppliers of PCHomes Estate Agents Software, for assistance.

Data sharing, resale or disclosure of information

Estates IT Ltd does not share, sell, rent, loan, trade, or lease any personal information collected at this site. Information is passed through this website and given to Oscar Knight. The email address of Oscar Knight, who receive your personal information, is shown at the top of the registration form confirmation page.

Changes to this Privacy Policy

We may make changes to this policy from time to time. If we do, we will post the changes on this page. We recommend that you check this policy regularly. If the changes are significant, we may also inform registered users of these changes by email.

Contacting us about this website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact:

Oscar Knight
138 Wandsworth High Street, London, SW18 4JJ
Email: property@oscarknight.co.uk
Telephone: 020 3909 0888
Facsimile: 0208 874 2150

Registered Address
214 Tooting High Street, London, SW17 0SG

Privacy statement provided Copyright Estates IT™ Ltd. Version 1.0.2018

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Tenancy Information

 

New Assured Shorthold Tenancies (ASTs) signed on or after 1 June 2019
 
Property Reservation payment (per tenancy) — One week’s rent
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year) — Five weeks’ rent
This covers damages or defaults on the part of the tenant during the tenancy.
 
Security Deposit (per tenancy. Rent of £50,000 or over per year) — Six weeks’ rent
This covers damages or defaults on the part of the tenant during the tenancy.
 
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
 
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15.00 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
 
Existing Assured Shorthold Tenancies (ASTs) And All Assured Tenancies

During Your Tenancy

Renewal Fees (Tenant’s Share): £0.00 (inc. VAT) per tenancy
Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.
 
Variation of Contract Fees: £50.00 (inc. VAT) per request.
To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
 
Change of Sharer Fee: £50.00 (inc. VAT) per replacement tenant.
To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
 
Ending Your Tenancy
 
Early Termination: £50.00 (inc. VAT) per tenancy plus all rent due under the tenancy until the start date of the replacement tenancy. Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Management of the property
At the start of the tenancy we will advise you who is responsible for managing the property. This is not always Oscar Knight. Where we are not managing the property we cannot authorise any repairs or maintenance, or guarantee the speed at which repairs will be carried out. Where we are managing the property, we may have to obtain the landlord's consent before proceeding with a repair.
 
Where we manage a property and hold keys, we can usually provide access to Oscar Knight’s contractors (with your permission). However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.
 
Insurance
It is your responsibility to insure your own belongings throughout the tenancy. Oscar Knight highly recommend that all tenants take out some form of contents insurance to protect their belongings - TVs and gadgets, food in the freezer and the clothes in your wardrobe. When applying for a Tenancy tenants may be contacted by one of our Insurance partners for a free, no obligation quote. 

Utilities
You will be responsible for the payment of telephone, gas, water and electricity accounts at the property during your tenancy, as well as the council tax. It is your responsibility to notify the relevant companies and the local authority that you are moving into/out of the property. You are also responsible for ensuring that a valid television licence remains in place for the duration of the tenancy. Utility companies will also always require the occupant to provide access for any visit.

Taxation
If you pay rent directly to your landlord's bank account and your landlord is resident overseas, you will be responsible for applying the provisions of the HM Revenue and Customs Non-Resident Landlords scheme for taxing UK rental income and should ask us for advice on this. These provisions do not apply where you are paying your rent to Oscar Knight.

Anti-Money Laundering Regulations
Oscar Knight is subject to the Money Laundering Regulations 2007. As a result we will need to ask you for suitable identification, and will be unable to proceed with any work on your behalf if we are unable to obtain this from you.
 
VAT
All charges levied by Oscar Knight are subject to VAT at the prevailing rate of 20%.

Complaints procedure
If you are dissatisfied with Oscar Knight’s service or handling of a transaction, and you are unable to resolve this with the member of staff involved, you should put your concerns in writing to the Branch Manager of the branch you deal with:

Southfields – 258 Wimbledon Park Road, Southfields SW19 6NL
Wandsworth – 138 Wandsworth High Street, London SW18 4JJ

(a) The grievance will be acknowledged within three working days and then investigated and replied to within fifteen days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
(b) If you remain dissatisfied with the result of the internal investigation, please email clientcare@oscarknight.co.uk 
(c) You will be sent an acknowledgement letter; your complaint will then be reviewed.
(d) A full investigation will take place and a letter will be sent confirming our final view point within twenty-one days of the acknowledgement letter.
(e) In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can refer the matter to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. (They can be contacted at www.tpos.co.uk) For the avoidance of doubt, TPO will only review complaints made by consumers.

Amendments
Oscar Knight reserves the right to change the schedule of fees and these terms of business upon providing reasonable notice in writing.