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How to settle a dispute with tenants

November 2017

Conflict does occur occasionally between landlords and their tenants. If this happens, the letting agent can often step in to assist with mediation.  

Landlords who experience discord with their tenants often require advice and help from a mediator as this is the preferred route to a more peaceful resolution. Mediators are there to facilitate a dialogue between both parties. 

The following points may help untangle issues before they escalate:

Learn about housing laws: 

Landlords should know about housing laws as much as they can. That way, should anything arise that seems like it could get out of control, you will know your rights.

Remain positive: 

Sometimes it can be really trying to stay upbeat, but remaining professional and positive about the situation can make all the difference to a tenant. Being argumentative and unapproachable won’t enable a tenant to feel like you can sort out the issue. Let the tenant know they are in good hands.


Opening a dialogue to discuss the tenant’s issue will enable a better working day for you both. Talking is one way to get your point across but it is a two-way process. Always listen to what the tenant has to say and keep the link open to allow for future discussion opportunities.


Talking is one way to help issues get resolved smoothly, but meeting face to face is another that may carry even more weight. Seeing how the issues affect each other can go a long way in smoothing over the issue.

Keep track: 

Keep copies of evidence (either hard or electronic copy) for your records. Should the issues escalate so far that you need to go to court to settle it, you will need the proof of paperwork to submit your case.

At Oscar Knight, we have helped to resolve landlord and tenant issues through mediation. We believe in resolving issues before they escalate into something more serious. We listen to the point of view from both parties and engage in a dialogue with each to find a solution by mutual agreement. Listening is the key to mediating, and we appreciate that the situation before that point has been fraught with emotion. When that happens, it is difficult for either party to listen to the other.

Disputes can arise about anything, but most often a dispute will result from the tenancy agreement, or from noise problems, pet issues, rent arrears, property damage, or termination of the lease. 

Oscar Knight can act as a third party to improve communications between the landlord and tenant, and facilitate communication to help find a resolution. Our role in the mediation is to ensure each side is comfortable discussing the issues in the same space to resolve the conflict. We do not take over the discussion, but facilitate it. Both parties are always in control and both parties are encouraged to speak frankly.  

Oscar Knight helps landlords and tenants to resolve any issues which may arise during the course of a tenancy. If you're an investor looking for a letting agent who can assist with finding tenants, managing property and helping should issues arise, get in touch today