Oscar Knight
Oscar Knight

020 3909 0888

property@oscarknight.co.uk

Oscar Knight enter the ESTAS Awards 2019

Oscar Knight enter the ESTAS Awards 2019

In the three years since we entered the ESTAS Awards in 2015, we have proudly continued to serve Wandsworth, Southfields, Putney and the surrounding areas of South West London by opening two high street offices. Combined with these feats and as part of our aim to deliver exceptional customer service, we have entered the ESTAS Awards in 2019.

The ESTAS Awards

The ESTAS are the largest and longest running awards in the UK property industry with a focus on awarding agencies which demonstrate excellent customer service. Sponsored by Zoopla Property Group and hosted by well known property expert Phil Spencer from Location Location Location, Oscar Knight clients will be invited to submit their feedback about the service that they have received during the sales, lettings and property management processes.

The ESTAS 2019 awards will see us competing against hundreds of estate agencies from across the country in various categories. In the words of Phil Spencer, “The ESTAS are special because shortlisted and winning firms are selected purely on the service you deliver to your clients. Real feedback from real customers experiencing real service.”

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Tenancy Information

 

New Assured Shorthold Tenancies (ASTs) signed on or after 1 June 2019
 
Property Reservation payment (per tenancy) — One week’s rent
This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year) — Five weeks’ rent
This covers damages or defaults on the part of the tenant during the tenancy.
 
Security Deposit (per tenancy. Rent of £50,000 or over per year) — Six weeks’ rent
This covers damages or defaults on the part of the tenant during the tenancy.
 
Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
 
Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15.00 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).
 
Existing Assured Shorthold Tenancies (ASTs) And All Assured Tenancies

During Your Tenancy

Renewal Fees (Tenant’s Share): £0.00 (inc. VAT) per tenancy
Contract negotiation, amending and updating terms and arranging for the signing of a further tenancy agreement.
 
Variation of Contract Fees: £50.00 (inc. VAT) per request.
To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.
 
Change of Sharer Fee: £50.00 (inc. VAT) per replacement tenant.
To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
 
Ending Your Tenancy
 
Early Termination: £50.00 (inc. VAT) per tenancy plus all rent due under the tenancy until the start date of the replacement tenancy. Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Management of the property
At the start of the tenancy we will advise you who is responsible for managing the property. This is not always Oscar Knight. Where we are not managing the property we cannot authorise any repairs or maintenance, or guarantee the speed at which repairs will be carried out. Where we are managing the property, we may have to obtain the landlord's consent before proceeding with a repair.
 
Where we manage a property and hold keys, we can usually provide access to Oscar Knight’s contractors (with your permission). However, where we do not hold keys or the contractor is not willing to collect keys, it is your responsibility to provide access.
 
Insurance
It is your responsibility to insure your own belongings throughout the tenancy. Oscar Knight highly recommend that all tenants take out some form of contents insurance to protect their belongings - TVs and gadgets, food in the freezer and the clothes in your wardrobe. When applying for a Tenancy tenants may be contacted by one of our Insurance partners for a free, no obligation quote. 

Utilities
You will be responsible for the payment of telephone, gas, water and electricity accounts at the property during your tenancy, as well as the council tax. It is your responsibility to notify the relevant companies and the local authority that you are moving into/out of the property. You are also responsible for ensuring that a valid television licence remains in place for the duration of the tenancy. Utility companies will also always require the occupant to provide access for any visit.

Taxation
If you pay rent directly to your landlord's bank account and your landlord is resident overseas, you will be responsible for applying the provisions of the HM Revenue and Customs Non-Resident Landlords scheme for taxing UK rental income and should ask us for advice on this. These provisions do not apply where you are paying your rent to Oscar Knight.

Anti-Money Laundering Regulations
Oscar Knight is subject to the Money Laundering Regulations 2007. As a result we will need to ask you for suitable identification, and will be unable to proceed with any work on your behalf if we are unable to obtain this from you.
 
VAT
All charges levied by Oscar Knight are subject to VAT at the prevailing rate of 20%.

Complaints procedure
If you are dissatisfied with Oscar Knight’s service or handling of a transaction, and you are unable to resolve this with the member of staff involved, you should put your concerns in writing to the Branch Manager of the branch you deal with:

Southfields – 258 Wimbledon Park Road, Southfields SW19 6NL
Wandsworth – 138 Wandsworth High Street, London SW18 4JJ

(a) The grievance will be acknowledged within three working days and then investigated and replied to within fifteen days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
(b) If you remain dissatisfied with the result of the internal investigation, please email clientcare@oscarknight.co.uk 
(c) You will be sent an acknowledgement letter; your complaint will then be reviewed.
(d) A full investigation will take place and a letter will be sent confirming our final view point within twenty-one days of the acknowledgement letter.
(e) In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can refer the matter to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. (They can be contacted at www.tpos.co.uk) For the avoidance of doubt, TPO will only review complaints made by consumers.

Amendments
Oscar Knight reserves the right to change the schedule of fees and these terms of business upon providing reasonable notice in writing.