It may not be the most exciting part of the job, but it’s still important. Top medical assistants are always working to enhance their skills and improve patient care, so they should recognize what they can do differently next time. If the candidate seems comfortable and relaxed talking to you, they will probably act the same way around patients. Over 51% of patients felt their relationships with their doctors could be more personal. Medical assistants have a responsibility to help de-escalate tense situations to maintain order and keep patients safe. Candidates may mention strategies like speaking in a soothing tone or using phrases like “I understand.”. Tell me about one of the biggest mistakes you’ve ever made as a medical assistant. For example: Communication: If the office gets backed up, you want someone who will communicate well with patients in the waiting room, so you’d say, “Tell me about a time when you had an irate patient. An admission advisor from each school can provide more info about: Get Started with Purdue University Global. patient first medical assistant Interview Questions. Don't be mysterious. Look for signs that they’re organized and efficient. Sciences, Culinary Arts and Personal 2. Medical assistants are often required to be certified in CPR, First Aid, and AED, and will need to get re-certified regularly. Here, you’ll find questions to help assess a candidate’s hard skills, behavioral intelligence, and soft skills. They will ask if the patient has any allergies and if so, what the reaction to exposure is. Include Caretakers in … Must be a high school graduate or have completed GED. This question can help you test a candidate’s teamwork skills. Some of their tasks involve using heavy medical equipment or physically helping patients move. An electronic health record (EHR) is a digital version of a patient’s chart that is updated in real-time, so they play an important part in keeping medical staff in the know. How would you document my medical history? How much experience do you have as a medical assistant? To work in a demanding environment like a medical center, medical assistants must be equipped to handle stress. Updating patient files. The front office assistant is responsible for the paperwork side of the practice. Regardless of the exact program, the ideal answer will show they’re comfortable using this software—or are willing to learn. A great answer will show that the candidate is committed to keeping their certifications up-to-date and knows how long their current certifications are valid. Accountability is key in healthcare, so it’s good to know whether a candidate can own up to their mistakes and learn from them. After all, you’ll be working directly with patients throughout the day. All rights reserved. All other trademarks and copyrights are the property of their respective owners. Use these questions to identify a candidate’s technical knowledge and abilities, Use these questions to determine how a candidate handled situations in the past, Use these questions to assess a candidate’s personal traits and cognitive skills, Top hard skills interview questions for medical assistants. What is the biggest mistake you made as a medical assistant? Medical Assistant students spend 160 hours in an externship in a genuine medical work environment where they are supervised and taught in order to gain valuable on-the-job training. For this role, look for candidates who are able to multitask in an office environment. Curriculum, relevancy of sample programs, and outcomes will vary by school. Enjoying helping others is a must for medical assistants. 3. If you received any promotions or recognitions, be sure to discuss them. They may also note that they’re not currently doing these things but intend to start, especially if they’re new to the profession. Describe the medical training you have and how it relates to this position. What insurance the patient has, their method of payment or if they were referred to the practice isn't the first thing the medical office assistant would need to assist this patient. This question sounds so simple, yet it’s hard to know what to say! Medical Assistant Interview Guide (external resource)- An excellent eBook from Anita Stosur, author of the article, in which you will find multiple great answers to each difficult interview question. What is your highest level of education completed? Top behavioral questions to ask medical assistants Tell me about a time when you had to calm down a patient who was upset or angry? Medical assistants are crucial to the success of many organizations, so whether you are planning on meeting with job applicants one-on-one or in a panel interview, you should be thoroughly prepared. How to screen medical assistants for soft skills. Have you used electronic health records software before? Establish a rapport. When it does come time for those more difficult questions, patient privacy must be considered. They are the professionals who ensure all is running smoothly; the extra set … Ideally, I’d like to be at a technologically advanced company like this one so that I can … What are common questions medical assistants ask their patients? How did you handle that situation? 62% felt they should have had a better patient experience considering the cost. Medical Secretary Interview Questions. Collecting and verifying insurance information. Vitals will be included in the patient’s medical history. Answers should also indicate that they take review courses whenever necessary. A severe and dangerous mistake may be a red flag if they can’t clearly explain what went wrong and what they learned from it. © copyright 2003-2020 Study.com. We're here to help. For more information about medical assistants, check out this article: Medical Assistants: Career Info and Requirements. Why was that? What to look for in an answer: Enter zip: We hope this helps! How did you handle that situation? Include questions about the challenges the medical assistants in your practice will face. Most medical assistants are responsible for a range of administrative tasks. A medical receptionist guards against these delays by ensuring that she scans or copies each patient's insurance card. The patient experience should be important to them, so strong candidates will go out of their way to make their patients feel comfortable. It could be from simple forgetfulness or shame. Medical settings tend to be highly collaborative environments. Checking in patients. If the patient has not been to the medical office in a while, the medical receptionist should also ask the patient to provide demographics information so that the medical … The questions that you ask the patient, as well as the technique used, will enable you to learn exactly how, when, and why a patient takes each medication, as well as about any adverse reactions, allergies, or issues with medication cost the patient may have experienced. Medical assistants ask their patents a series of questions to ascertain medical history, allergies, current medications, and smoking and drug use, and if they have a military history. The medical office assistant first needs to determine if the patient was told by the doctor of the need for an office visit. 2. How do you assist physicians in overseeing medical equipment and supplies? Patients often don't divulge everything they should when a physician assistant asks for their medical history. Many medical settings require employees to use EHR software, so some familiarity with them is a plus. The candidate’s answer should demonstrate that they handled a difficult situation with professionalism and empathy—and a focus on safety. What kinds of medical procedures have you assisted with? how well you interact with patients). How do you stay organized across the many tasks? The MA will ask what medications the patient is taking, generally including both prescription and over the counter medications, plus any herbal supplements. What are common medical assistant interview questions? 1. For this question, simply describe how many years you have worked as a medical assistant, and the facilities where you have worked. What Is Your Smoking, Alcohol, and Illicit Drug Use History? Medical equipment or physically helping patients move ) - an interesting selection of questions from the American College medical... 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